Our delivery partners will reach the pick-up location within 60 mins. But that’s just the max. He / she can reach sooner!
No, we generate random OTPs on the backend and SMS it to you.
No, she receives a different random OTP generated by us and sent to her by SMS.
No. The OTP is entered on the device’s keypad.
That’s very unlikely! However, wait for 5 minutes in case you don’t receive an OTP. If you haven’t received it even after 5 minutes, chat with us.
Dont worry. Your package is still secure.
The delivery executive carries an extra bag in which you could place bigger items. Note that packages placed in the bag are not secured by the device.
11*7*11 (L*B*H) in inches.
You could fit anything from mobile phones to laptops. Refer to this image to get an understanding with scale.
Anything, really. (But nothing illegal!) Check our Terms & Conditions.
Yes. Head over to the Subscriptions page to know more!
Go to orders.gordian.in. Or you can also download our App.
Currently, we do not offer COD.
Yes, we will notify you via e-mail and SMS.
No. You can contact our customer care in case of any changes.
You can track your order in our web / mobile app.
You can cancel the Order on the web / mobile app.
You can cancel the Order before a Delivery Partner reaches the pickup location.
No. However, if an order is cancelled after the Delivery Partner reaches the pickup location, the amount paid will not be refunded.
Refunds are processed within 3-5 business days.
Our Delivery Partners will attempt to deliver the package a maximum of three times.
If you cancel the Order before the Delivery Partner reaches the pickup location, the entire amount including insurance will be refunded.
Unfortunately, insurance is currently only available to Business Accounts only to select customers.
0.14% of the declared invoice value.
No. However, if an order is cancelled after the Delivery Partner reaches the pickup location, the amount paid will not be refunded.
Gordian only facilitates transit insurance between you and the insurer. Please read our Terms & Conditions for further detail.
Yes. We are committed to your satisfaction with us. Gordian will provide and coordinate in claims management.
Please mail us with your requirements at support@gordian.in
Yes. Depending on monthly delivery volumes, we can enter into a monthly billing agreement. Please mail us at support@gordian.in with your requirements.
Yes. Please mail us at support@gordian.in
Currently, we do not have such integrations. However, our team is currently working on plugins and apps.
No. You can subscribe to even 1 device.
The charges vary depending on the number of devices, number of transactions, etc.
We will take care of all maintenance and repair during the subscription period, for free!
In case you don’t need our delivery fleet, but you are interested in our technology to secure your deliveries, you can subscribe to our devices only.
Upon subscription, we will provide you with the devices along with access to the backend dashboard.
